“We would like to inform our customers that our systems are back up and they can now access the services,” read a notice by Kenya Power dated Thursday, June 18.
Kenya Power on Thursday, June 18, issued a statement over a technical hitch that had caused a disruption in the prepaid and bill payment services.
In a notice seen by Tmz.co.ke, customers would not be able to purchase prepaid tokens or access other services on their online platform.
“We are experiencing a system hitch that is affecting prepaid token generation, post-paid bill queries and payments and USSD *977#,” the statement read in part.
The company assured customers that normal services would be restored as their technicians were working to resolve the situation.
Here is the notice by Kenya power:
At the same time, the Electricity distribution company launched a door to door campaign to check on customers’ electricity meters.
“Know your Meter door-to-door campaign has started in Kiambu County. the aim is to check your electricity meter and address your concerns,” the agency stated.
Kenya Power further directed that staff conducting the exercise would weak visible job IDs.
“Please provide access to our teams and offer support for improved service,” the company stated.
Since the introduction of the token system, Kenyans have been able to pay their electricity conveniently and also monitor their consumption.
A customer purchases electricity token and credit units to his meter by typing a given code on the meter’s customer interface unit screen. As the customer uses electricity, his/her credit balance is reduced each day until the units are exhausted prompting the customer to top it up.
The prepaid meter is one with a customer interface unit that has a screen resembling that of a mobile phone which allows customers to manage their power consumption the same way they manage credit units for their mobile phones.